Contact us

To find out how to join our panel and register for our online application, please refer to our panel registration page Link opens in a new window

For updates on submitted applications, use our case tracker Link opens in a new window or call 0800 9178 363

We’re here Monday to Friday - 9am to 5pm, except Wednesdays when it’s 9:30am to 5pm.

For all procuration fee queries, please e-mail ms.broker.procurement.fees@cybg.com

Do you have a mortgage customer who needs a little extra help or support? Provide their contact details, and one of our specialists will be in touch.

We take complaints very seriously, and if you're not happy with something, please tell us. We'd like the chance to put things right.

If you, as a broker, are not satisfied please contact your BDM

If your client wishes to complain, please use our direct customer complaints process